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Refund Policy



In the event that you are not satisfied with the merchandise when you receive it, please return it to us in its original condition for a prompt refund (excluding shipping charges) or exchange. The HAYLOFT will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).

Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly. You should insure your package and send it prepaid through U.P.S. or U.S. Parcel Post. Enclose a copy of your original receipt. Your order number will be used as a PO/RA for your return. Please allow 5 - 7 days after our receipt of merchandise for your refund or exchange to be processed. HAYLOFT WILL NOT ACCEPT ANY RETURN PACKAGE SENT C.O.D.

MERCHANDISE THAT HAS BEEN ALTERED OR MONOGRAMMED CANNOT BE RETURNED FOR REFUND OR EXCHANGE. Worn or used merchandise that is defective may be returned for exchange (subject to availability) or credit. Products that have failed as a result of normal fair wear and tear are not eligible for refund or exchange.

Items purchased "on Sale" are Final purchases. These cannot be returned. Any product that is drop shipped from a vendor because it is not in the store stock may be subject to a 20% restocking fee, depending on the vendor. Freight on items is non-refundable. We are not responsible for any packages tracked and showing as delivered by the postal service, once it is shipped it is then the post offices responsibility, there is the shipping option of a signature available.